Contact us

Common queries answered

Frequently asked Questions

• 
  How long does it take for me to receive my order?
  
  
  • Inside Dhaka: 2–3 working days
  • Outside Dhaka: 3–5 working days
• 
  What is your return and exchange policy?
  
  
  • You must check the product in front of the delivery person.
  • If the item is wrong or damaged, return it immediately on the spot.
  • No complaints are accepted after delivery is completed.
  • Opened or used products cannot be returned due to hygiene reasons.
• 
  How do I change my shipping address?
  
  
  Contact the seller immediately after placing your order. Changes may not be possible once the order is processed.
• 
  How do I track the status of my order?
  
  
  Tracking is not provided. Please contact the seller directly for updates.
• 
  How do I receive customer support?
  
  
  You can contact support directly via the provided phone / bKash number.
• 
  What do I do if I entered an incorrect shipping address?
  
  
  Inform the seller as soon as possible after placing your order to correct it.
• 
  Do you ship to my country?
  
  
  We currently deliver within Bangladesh only. For international shipping, please contact us.
• 
  Will my items come in one package?
  
  
  Yes, orders are typically delivered in a single package.